AYBL 5TH BIRTHDAY SALE 🎉
23RD MARCH, 7PM GMT / 8PM CET / 3PM EDT
UP TO 60% OFF SITEWIDE
Word is out. Our Birthday Sale is BACK!
Yep, everyone’s favourite time of year is fast approaching - which means it’s almost time to unwrap huge savings across your favourite items.
But before you do that, you need to be as prepared as possible. That means getting to grips with everything there is to know about our Birthday Sale. We’re talking the start time, the discounts, the payment methods, the lot.
Let’s jump straight to it…
WHEN DOES THE AYBL 5TH BIRTHDAY SALE START?
Our 5th Birthday Sale will start on Thursday 23rd March at:
- 🇬🇧 7pm GMT
- 🇺🇸 3pm EDT
- 🇪🇺 8pm CET
CAN I GET EARLY ACCESS?
Signing up not only guarantees your place at the front of the Birthday Sale queue - meaning you’ll get to shop our sitewide discounts one hour before everyone else - it also permits you early access for all future sales. Yep, every single one of them!
And if that weren’t already enough, you’ll also get exclusive sale info, like a sneak peek of the discounts. 👀
Save yourself the misery of missing out on your favourite gear and sign up now.
WHAT DISCOUNTS WILL YOU BE OFFERING?
We imagine that you already know the answer to this one.
This Birthday Sale, enjoy nothing but endless savings with up to 60% off sitewide.
WILL YOU BE OFFERING ANY ADDITIONAL DISCOUNTS?
Students, we’re looking at you! Take an extra 10% off your Birthday Sale haul with StudentBeans.
Please note this offer is only valid across the following stores: UK, US and Canada, Netherlands, Germany and France.
We've now also partnered with Health Service Discounts to offer 10% discount for healthcare workers (UK only). You deserve it 👏
WILL THE SITE GO DOWN AHEAD OF THE SALE?
Huge sales require huge preparation, so to ensure we have enough time to load all of our exclusive discounts, our site will go down at 9am GMT on Thursday 23rd March.
Our site will then be back up and running in time for you to get wrapped up in all the excitement.
WILL ITEMS BE RESTOCKED THROUGHOUT THE SALE?
Unfortunately, we can’t guarantee that items will be restocked throughout our sale, which is why we recommend locking in your order sooner rather than later.
If an item you like has sold out, you can sign up for a back-in-stock notification via the product page. Just click the button that says ‘notify me when available’, select the size you want, submit your email address and you’ll receive an email as soon as the product becomes available again.
ARE ITEMS IN MY CART RESERVED?
Sadly, not this time. As much as we’d love to reserve all of our birthday goodies, there’s simply too many of you.
All the more reason to sign up for early access, if you ask us…
I’VE MADE A MISTAKE ON MY ORDER, CAN I CHANGE IT?
Once an order has been placed, unfortunately, we are unable to make any amendments. This includes details like changing sizes or colours, adding products, or altering your shipping address or method.
For that reason, please make sure you double - even triple - check that all your details are correct before you check out.
CAN I CANCEL MY ORDER?
While we are unable to make any guarantees, if you contact our Customer Service Team as soon as possible, we may be able to cancel your order before it has been shipped. However, if your order has been processed by our Warehouse Team, we are unable to cancel your order.
I’VE PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?
Sorry to say, but the answer to this one is no.
If you’ve placed multiple orders, these will be dispatched separately - but the good news is, you’ll have even more AYBL deliveries to look forward to.
I’VE PLACED MULTIPLE ORDERS, BUT ONLY ONE HAS ARRIVED
We always try to dispatch orders on a ‘first come, first serve basis’. However, due to the BTS operations at our warehouse, unfortunately, we’re not always able to do this. This may mean your second order is dispatched before your first.
If this is the case, don’t panic! We’ll be working around the clock to get your order(s) to you as quickly as possible.
I’M MISSING SOME ITEMS FROM MY ORDER
From time to time, your order may be dispatched in separate packages on different days. Rest assured! You’ll receive an email from our Customer Service Team, alongside new tracking information for your remaining items if this is the case.
If an item you’ve ordered goes out of stock, the item will be refunded and any remaining items will be dispatched. As always, we’ll let you know of any new changes to your order via email.
For more information, please see here.
WHAT PAYMENT METHODS WILL BE AVAILABLE DURING THE SALE?
All of our payment methods will operate as normal throughout the duration of our sale - that includes Klarna and Afterpay too!
Read below to see what ‘buy now, pay later’ options are available in your territory:
- UK: Klarna
- US: Klarna & Afterpay
- EU: Klarna
- DE: Klarna
- FR: Klarna
- NL: Klarna
HOW LONG WILL SHIPPING TAKE ONCE I’VE PLACED MY ORDER?
As you can imagine, we receive a high volume of orders during our sales meaning you might experience a slight delay in your items being shipped. Don’t worry! It will be our utmost priority to get your goods to you as quickly as possible.
Your shipping timeframe will begin once your package has been dispatched from our warehouse. We know that nobody likes having to wait for their items to be delivered, but please allow up to 10 working days (in addition to the shipping timeframe selected at checkout) for your order to arrive before contacting our Customer Service Team.
CAN I RETURN AN ITEM I BOUGHT IN THE SALE?
As normal, you’ll have 30 days from the date of receipt to return your order, providing it’s in its original condition with all the original tags still attached.
All returns must be registered through our returns portal to ensure that the returns process remains as speedy and simple as possible.
For more guidance on how to return your order, please visit our Help Hub here.
HOW CAN I GET IN TOUCH WITH CUSTOMER SERVICE?
We understand that you might have a few extra questions or require some additional support while shopping our Birthday Sale.
If you need to message our friendly Customer Service Team, please ensure that you include as much information about your enquiry in your first message, so that our team can help resolve any questions you may have as quickly as they can.
Please note that things get super busy for us around this time of year, so if you don’t receive an immediate response from us, please know we’re doing everything we can to get back to you, pronto.
You can access our Help Hub and chat bot (it’ll appear in the bottom right hand corner of your screen) here.
Still got questions left unanswered? If so, head to our Help Hub or drop us a message on our social channels for further support.
And don’t forget, if you want to be first in line when those sitewide discounts drop and get exclusive info about our best buys, early access is the way forward…
Keep your eyes peeled for discount reveals and more Birthday Sale treats on AYBL Community.